Feature

Feature

Power your AI agent With Knowledge Base

Ensure your AI agent delivers precise, up-to-date responses every time. Retell AI’s Knowledge Base feature seamlessly integrates webpages, documents, and custom content to keep your agent informed and efficient.

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1

Create an Knowledge Base

-> Navigate to the "Info Base" tab.

-> Click the “Add” button to create a new knowledge source.

-> Choose one of the three options:

-URL: Import content from a webpage (single page or full site).

- File : Upload documents like PDF, TXT or DOCX.

-Text : Manually enter custom content directly. Save your source and it will be added to your AI agent’s knowledge base.

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2

Add the Knowledge Base to Your Agent

-> Select your AI Agent from the list.

-> Go to the “Role” section within the agent settings.

-> On the right side, click “Add Attachment”.

-> Then click “Select File” and choose the InfoBase document you uploaded.

-> Once added your AI agent will use this data to give accurate and relevant responses to related questions.

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3

Test the Knowledge Base in the Playground

-> You can also test via call or SMS to see how the agent responds in real scenarios.

-> Go to the Test LLM area inside the platform and ask questions related to the InfoBase content you added.

-> The AI will automatically use the knowledge base no need to update prompts manually.

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Questions and Answers

How can I create an AI voice agent for my company?

What’s included in the $0 plan?

Can the AI speak multiple languages?

Can I connect my agent to an exisiting phone number ?

What resources does my company need to work with TRUFLOW AI ?

How can I create an AI voice agent for my company?

What’s included in the $0 plan?

Can the AI speak multiple languages?

Can I connect my agent to an exisiting phone number ?

What resources does my company need to work with TRUFLOW AI ?

Step by step to use a Knowledge base?



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Step by step to use a Knowledge base?